FAQ's

1. What programs do you offer and who are they best suited for?

The Junior Tigers offers a number of different programs to suit all ages and abilities. Our team is able to offer advice on what program would best suit your child. Please get in touch with us at info@juniortigershockey.com to book a complimentary consultation. Please send your child's skating or hockey videos for review by our coaching staff.  Generally speaking, the Junior Tigers offers a few different streams of programs:

• Learn to Skate: for beginners learning to skate and for players who want to further focus on their skating skills.
• Learn to Play: introductory programs to learn the basics on how to play hockey.
• Island League: put all the skills learned in Learn to Skate and Learn to Play in action with our popular league. Players of all abilities are welcome and each player receives equal playing time.
• Greater Bay Hockey League: an elite travel league with players competing in Shenzhen against teams from Southern China. Players must also take part in the weekly team practice for this league.
• Tournaments and Camps: a number of different tournaments and camps during holiday periods and at other select periods during the season. These camps and tournaments are a great way to work on a skill intensely over a short period of time or participate in a fun regional tournament.
   

2. How many programs should my child sign up for?

We generally recommend at least two programs a week to see steady improvement (one training and one game), but many children do more - especially skating and edgework.  Please see our guidelines below.  More hockey equals more fun!  Please get in touch with us at info@juniortigershockey.com for a complimentary consultation from one of our coaches. 
 

3. What program options do you have for a competitive U9 player?

For U9 competitive players, please see our guidelines below.  Please get in touch with us at info@juniortigershockey.com for a complimentary consultation from one of our coaches. 

• GBHL
• ASL
• U9 Island League
• U9 RBC Lions Team Practice
• U9 Elite Shooting Clinic
• U9 Shooting, Stickhandling and Skating
• Various Camps and Tournaments
   

4. What program options do you have for a competitive U11 player?

For U11 competitive players, please see our guidelines below.  Please get in touch with us at info@juniortigershockey.com for a complimentary consultation from one of our coaches. 

• GBHL
• ASL
• U11 Island League
• U11 RBC Lions Team Practice
• U11 Elite Shooting Clinic
• U11 Accelerator Program
• U11 CIHL AGP
• U11 Shooting, Stickhandling and Skating
• Various Camps and Tournaments

5. What program options do you have for a competitive U13 player?

For U13 competitive players, please see our guidelines below.  Please get in touch with us at info@juniortigershockey.com for a complimentary consultation from one of our coaches. 

• GBHL
• ASL
• U13 Island League
• U13 RBC Lions Team Practice
• U13 Accelerator Program
• U13 CIHL Contact AGP
• U14 CIHL EGP
• U13 Elite Shooting, Scoring and Puck Control
• U13 Shooting, Stickhandling and Skating
• Various Camps and Tournaments

6. Competitive U16 player.

For U16 competitive players, please see our guidelines below.  Please get in touch with us at info@juniortigershockey.com for a complimentary consultation from one of our coaches. 

• U16 Island League
• U16/U20 CIHL Top Shelf
• U15/U20 Elite Shooting, Stickhandling and Skating
• SCIHL D1 U20 RBC Lions All-Star Team
• Various Camps and Tournaments

7. My child is 10 and has never skated before. Is this club only for children who start early?

No, the Junior Tigers welcomes players of all ages and abilities. We provide introductory programming for kids of all ages – it is never too late to start – and we pride ourselves on creating a fun environment for kids to develop a passion for the sport. If your child hasn’t skated before, you would be looking at the Learn to Skate program, but please also get in touch with us at info@juniortigershockey.com and we can provide some guidance on what would best suit your child. 
 

8. Why are programs so expensive?

Running a successful ice hockey program in Hong Kong can be a significant challenge, especially for grassroots organizations. The cost of ice time alone can be daunting, with rates hovering around HKD 10,000 per hour. This means that nearly 90% of the program's revenue goes directly to covering the cost of ice time and coaching. Despite the high costs, we have remained committed to providing a high-quality hockey program for young players in Hong Kong.

However, this dedication has come at a cost. Since its inception, the group has run a deficit of HKD 6 million, making it difficult to sustain the program in the long term. Compounding the challenges faced by the Junior Tigers is the fact that we receive no direct or indirect support from the Hong Kong Ice Hockey Association. This means that we are entirely reliant on our own fundraising efforts and the support of its members and community to keep the program running.

Despite these challenges, the Junior Tigers remain committed to providing a safe, fun, and supportive environment for young hockey players in Hong Kong. Through hard work, dedication, and the support of their community, we hope to continue growing and developing the sport of ice hockey in the region.  Please get in touch with us at info@juniortigershockey.com to discuss any concerns. 

9. Does my child need to wear full hockey equipment? Where can I buy gear?

Yes. A full equipment list is available for review online at www.juniortigershockey.com/shop. You are welcome to source gear from a number of retailers and the China Hockey Group also has a dedicated showroom and online shop, staffed by hockey experts who will be pleased to guide you through the process. You can find details to the Showroom here: www.chghockeyshop.com  The Showroom is open Mondays through Fridays from 10-6 pm and by appointment on Saturday afternoon. You can book an appointment here: www.chghockeyshop.com/pages/contact-us
 

10. Why is there not a flood before every ice time? 

We have adjusted our flooding schedule in order to balance ice time with proper ice maintenance. We are continually working to optimize our ice time according to the changing ice schedules, in terms of length of ice sessions and quality of the ice. There are a number of factors that impact this, including the type and nature of the sessions taking place before and after. This includes time of day, amount of skating, stops and starts and tight turns involved, age of the players in the program, how many sessions since the previous flood, and more.
 

11. How does the new age group structure impact my selection of programs for the 2023-2024 season?

The Junior Tigers has ratified age division names changes for all programs in line with IIHF and Hockey Canada. The changes create a simpler and more consistent reference for parents registering their children.

PLEASE NOTE - only the names will change.  Actual divisions remain consistent with past seasons. We will continue to make player age group exceptions where appropriate - e.g. skill level, schedule or siblings playing together. 
 

12. Adult LTP/LTS

This program is for adult beginners. Our coaches will teach all the necessary skills to become a good team player and a well-rounded hockey player

• https://www.juniortigershockey.com/learn-to-play/adult-co-ed-training-and-skating-2023-24-elements-mondays

13. Why are my child’s game stats sometimes not recorded correctly?

While every effort is always made to record each player’s stats correctly, specific issues may arise that could affect the accuracy. These issues may include difficulty in communicating through the glass between on-ice and off-ice officials, and jersey number discrepancy in LPP (Loose Player Pool) situations. Player stats are reviewed on a weekly basis. If you would like to appeal a stats record, please provide details and evidence (if possible) of the case in point.

14. What is an LPP (Loose Player Pool) situation?

This means that when a regular player is unavailable, a player from the LPP can replace that original player. Both players are usually of similar ranking/skill. In this case, the LPP consists of registered players within the league on other teams.

15. What age groups does your junior ice hockey program cater to?

The Junior Tigers ice hockey program caters to a wide range of age groups, ensuring appropriate training and competition opportunities for young athletes. The specific age groups include:

U7 (Under 7):

• Designed for the youngest players, typically aged 4-6 years. This group focuses on basic skating skills and introducing the fundamentals of ice hockey in a fun and supportive environment.

U9 (Under 9):

• For players aged 7-8 years. This age group builds on basic skills and starts to introduce more complex elements of the game, including teamwork and basic game strategies.

U11 (Under 11):

• For players aged 9-10 years. At this level, the focus is on further developing skating skills, puck handling, and game sense, with an increased emphasis on competitive play.

U13 (Under 13):

• For players aged 11-12 years. This group continues to develop advanced skills, strategic understanding of the game, and competitive play. Emphasis is placed on refining techniques and improving physical conditioning.

U15 (Under 15):

• For players aged 13-14 years. This age group focuses on high-level skill development, advanced game strategies, and preparing players for higher levels of competition. Physical conditioning and mental toughness are also key components of training.

These age groups ensure that each player receives age-appropriate training and development opportunities, helping them progress effectively in their ice hockey skills. For more detailed information about the programs, you can visit the Junior Tigers Hockey website.

Please reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  
 

16. What are the skill levels offered in the program (beginner, intermediate, advanced)?

The Junior Tigers ice hockey program offers training and competition for various skill levels to cater to the diverse abilities of young athletes. The skill levels include:

Beginner:

• Designed for players who are new to ice hockey or have limited experience. Focuses on basic skating, puck handling, and introductory game concepts.

Intermediate:

• For players who have some experience and a foundational understanding of the game. Emphasizes skill development, team play, and more complex game strategies.

Advanced:

• Geared towards players with significant experience and a high skill level. Concentrates on advanced techniques, competitive gameplay, and preparing for higher levels of competition.

These levels ensure that each player receives appropriate coaching and development opportunities based on their current skills and experience.                                             

Please reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  
 

17. What are the practice and game schedules for the program?

You can find the full schedule for all our programs, clinics, and camps on https://www.juniortigershockey.com.   The individula program pages contain detailed information on the timing and location of each session.

Additionally, you can stay updated through these methods:

1. WhatsApp: For each program your player is registered in, they will be automatically added to the corresponding group, which will provide schedule updates throughout the season.

2. Mobile App: The Junior Tiger App provides league news, real-time scoreboard, scheduling, stats, and much more.

• iOS: [Junior Tigers on the App Store](https://apps.apple.com/th/app/junior-tigers/id1154029156)

• Android: [Junior Tigers on Google Play](https://play.google.com/store/apps/details?id=com.juniortigers.app&pcampaignid=web_share)

Please reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number):+852 9321-2099. This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop, and Junior Tigers. All messages will be returned within 24 - 48 hours (regular business hours), depending on the complexity of the question.

18. Do you offer any scholarships or financial assistance for the program?

Yes, we do offer financial assistance programs under the Big Assist Program. This initiative is designed to provide the opportunity for children in need to learn and play ice hockey. The program is open to players of all ages and abilities, including those new to the sport and current Junior Tigers players.

Please reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number):+852 9321-2099. This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop, and Junior Tigers. All messages will be returned within 24 - 48 hours (regular business hours), depending on the complexity of the question.

19. Do you have any special events or tournaments for the program throughout the year?

Yes, the Junior Tigers ice hockey program organizes several special events and tournaments throughout the year to enhance the experience for players and their families. These events include:

Seasonal Tournaments:

• The program hosts tournaments during different seasons, allowing players to compete against teams from other regions and showcase their skills.

Holiday Camps:

• Special training camps are held during school holidays, providing intensive training and development opportunities for players.

Skills Competitions:

• Skills competitions are organized to test and highlight individual player abilities in various aspects of the game, such as shooting accuracy, fastest skater, and puck handling.

Family Days and Community Events:

• Family days and community events are scheduled to foster a sense of community and allow families to engage in fun activities together, often including friendly games, BBQs, and other social activities.

End-of-Season Celebration:

• At the end of each season, the program holds a celebration event to recognize the achievements of players and teams, distribute awards, and enjoy a fun-filled day with teammates and families.

International Tournaments:

• For advanced players, there may be opportunities to participate in international tournaments, providing exposure to a higher level of competition and different playing styles.

Exhibition Matches:

• Exhibition matches against other local or visiting teams are arranged to give players additional game experience and the thrill of playing in front of an audience.

These events and tournaments are designed to enrich the players' experience, promote teamwork and sportsmanship, and provide opportunities for personal and athletic growth.

Please reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

20. Is there a tryout process for joining the program?

We do not hold tryouts for the regular Junior Tigers programs. However, the Junior Tigers offer a mandatory FREE Program Consultation for participants in the Elite Programs. This consultation helps ensure players are placed in the appropriate program based on their skills and hockey experience.

For the elite programs, such as the Greater Bay Lions, there may be specific prerequisites and reviews to maintain a competitive environment. It's advisable to contact the Junior Tigers staff for more information about these elite programs and prerequisites.

Please reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099. This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop, and Junior Tigers. All messages will be returned within 24 - 48 hours (regular business hours), depending on the complexity of the question.

21. Do you offer private ice hockey lessons?

The Junior Tigers offer Semi-Private lessons designed to provide more personal instruction in a semi-private small group environment which may include individual lessons depending on the enrollment. You can find more information and register for the personal instruction programs on our [website](https://www.juniortigershockey.com/semi-privates).

Please reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099. This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop, and Junior Tigers. All messages will be returned within 24 - 48 hours (regular business hours), depending on the complexity of the question.

22. Are there any ice hockey camps or clinics offered during the Spring or Summer?

Yes, the Junior Tigers ice hockey program offers camps and clinics during the Spring and Summer to provide players with intensive training and development opportunities. These summer camps and clinics typically include:

Skill Development Camps:

• Focused on improving specific skills such as skating, shooting, puck handling, and passing. These camps offer players the chance to work on their techniques in a concentrated setting.

Leagues:

• Island League and Super Series for different age groups.  

Power Skating Camps:

• Designed to enhance players' skating abilities, including speed, agility, and endurance. Power skating is crucial for overall performance on the ice.

Hockey IQ and Game Sense Clinics:

• Teaching players about game strategies, positioning, and decision-making to improve their overall understanding of the game.

Conditioning Camps:

• Emphasizing physical fitness, strength, and conditioning to ensure players are in top shape for the upcoming season.

Elite Performance Camps:

• For advanced players who are looking to take their game to the next level. These camps often include high-intensity training and competition against other top players.

Fun and Recreational Camps:

• Combining skill development with fun activities and games, these camps are designed to keep players engaged and enjoying the sport during the summer.

For specific details about the schedules, locations, and registration for these summer camps and clinics, parents and players can check the Junior Tigers website, app, or contact our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

23. Formal Complaint Policy for Hockey Parents.

In the event that a parent raises a formal complaint to Senior Manager, Owner, Executive Director or Chairman concerning issues such as playing time, players on a team, financial issues or other concerns the following steps will be followed to ensure a fair and transparent resolution process:

Complaint Submission:
All formal complaints must be submitted in writing, detailing the specific issue(s) and supporting evidence or reasoning behind the concern.

The complaint must be addressed to the Executive Director and sent through the appropriate communication channels (support hotline, email, slack channel, etc.).

Acknowledgment of Receipt:
Upon receiving the complaint, the Senior Management team will acknowledge the submission within 48 hours, outlining the next steps for review.

The complainant will be informed of the expected timeline for resolution, which will typically take no more than 10 business days.

Initial Review:
The Executive Director, alongside any relevant coaches or program coordinators, will review the complaint to determine its validity.

If necessary, the Executive Director will request additional information (via the support hotline) from the complainant to clarify the concerns.

Accurate records and evidence of the player’s participation, payments, and other relevant documentation will be reviewed to establish the factual basis of the complaint.

Discussion with Relevant Parties:
The Executive Director will communicate with the involved parties (coaches, financial officers, or other parents) to gather information that supports or refutes the claims.

The review will be confidential and focused on facts, ensuring that no bias influences the evaluation of the complaint.
A meeting may be arranged with the coach, the complainant, and the Executive Director to discuss the issue openly.

Resolution and Response:
If the complaint is determined to be inaccurate or unfounded, the Executive Director will provide a formal response to the parent (via the support hotline), explaining the findings of the review and addressing any misunderstandings.

In the case of minor misunderstandings, the Chairman will offer to meet with the complainant to clarify details and resolve the issue in a constructive manner.

If the complaint involves repeated, or unfounded accusations, the Executive Director may issue a formal warning to the parent, emphasizing the need for accurate communication and responsible use of formal complaint processes.

If the complaint involves repeated, malicious, outrageous accusations or aggressive, inappropriate behavior towards coaches or parents, the Executive Director may result in suspension or removal from the club from all programs without refund

Closing the Complaint:
After a final decision is made, the complaint will be closed, and the parent will receive written confirmation of the outcome, including any corrective measures if necessary.

The club will keep a record of all formal complaints and their outcomes for future reference.

Respect and Conduct:
All parties are expected to maintain respectful communication throughout the complaint process. Any inappropriate behavior, such as aggressive language or baseless accusations, will not be tolerated and may result in suspension or removal from the club from all programs without refund

By adhering to this policy, we ensure that all complaints are handled fairly, transparently, and with respect for the facts, fostering a positive and constructive environment for all members of the hockey community.

For further questions, please message us at:
WhatsApp: +852 9321 2099

1. How old does my child need to be to start?

We welcome kids from age 3 and suitable programs for that age group would be our Learn to Skate and Kerry Cubs U7 programs.  Both of these programs can work together, but to join the Kerry Cubs, children need to have a minimum of one year of skating experience. Please contact us directly if unsure whether your child meets the prerequisites for Kerry Cubs U7. 

1. How to book an appointment at the CHG Hockey Shop?

The CHG Hockey Shop is open at the following times for walk-ins and appointments:

• Monday: CLOSED
• Tuesday: 11:00 am - 4:00 pm
• Wednesday: 11:00 am - 3:30 pm
• Thursday: 11:00 am - 4:00 pm
• Friday: 12:00 am - 4:00 pm
• Saturday: 11:00 am - 4:00 pm
• Sunday: CLOSED 

The shop will also be closed for Christmas from December 21 2024  to January 6 2025.

To book an appointment or make an inquiry at the CHG Hockey Shop, please send an email to hockeyshop@chghockeyshop.com with your preferred date and time OR to book an appointment, you can visit our appointment scheduling page at www.chghockeyshop.com/pages/appointment-schedule

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

2. What brands of ice skates do you carry in your shop?

3. Do you offer skate sharpening services?

4. What is the price range for ice hockey sticks in your shop?

5. Do you have a selection of protective gear for different ages and sizes?

6. Can I order products online and pick them up in the store?

1. What safety measures do you have in place?

All players are taught from an early age proper hockey hygiene and we ask parents to help enforce this as well. We do not recommend sharing hockey gear and please ensure that your child has all required gear before leaving the house.  Good hygiene also means that all participants have their own water bottles (we ask for bottles with a tip). Do not share water bottles and make sure your child’s bottle is labeled clearly.  Due to Coronavirus, enhanced safety guidelines have been implemented and distributed through program Whatsapp groups.

2. Return to Play: What safety measure do the Junior Tigers have in place for when players return to the rink?

The health and safety of our community is our top priority. The Junior Tigers Safety Guidelines are applicable to all players, family members, helpers, staff and coaches. The Safety Guidelines will be distributed to registered players and their families on the WhatsApp Groups prior to the start of each program.
 

3. Return to Play: What measures are the ice rinks taking to ensure the health and safety of participants while at the rink?

In addition to our Junior Tigers Safety Guidelines, individual ice rinks may have additional safety requirements. Once we receive notification from rink management, families will be informed through our program WhatsApp groups.
 

4. Return to Play: What happens if ice times are cancelled?

If the ice rink is closed, all sessions cancelled during the closure will be rescheduled. All updates on scheduling and make-up sessions will be announced via our program WhatsApp groups.
 

5. Return to Play: I am not receiving updates and information on WhatsApp. What should I do?

When registering for a Junior Tigers program, contact information for both parents is required. We use this contact information to set up our program WhatsApp groups. If you are not receiving updates please contact info@juniortigershockey.com